Responsible Gaming at kb111 – Your Wellbeing Comes First
kb111 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We provide tools and guidance to help you stay in control at all times.
Gambling Should Be Entertainment, Not a Problem
At kb111, we believe that gambling is a form of entertainment and should always be treated as such. The vast majority of players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — enjoy cricket betting, live casino, and slots purely for the thrill of play. However, kb111 recognises that for a small number of individuals, gambling can become problematic if it is not approached with care and clear boundaries.
This page sets out kb111's responsible gaming policy, the tools available to all registered players, guidance on recognising the early signs of problem gambling, and instructions on how to access help if you or someone you know is struggling. If you ever feel that gambling is negatively affecting your life, your finances, or your relationships, please use the tools described below or contact our support team immediately. We are here 24 hours a day, 7 days a week.
21+ Age Requirement — Strictly Enforced
During registration, all players must confirm they are at least 21 years of age. kb111 reserves the right to request official government-issued identification at any time to verify a player's age. If a player is found to be under 21, their account will be suspended immediately, all winnings will be voided, and any remaining balance will be returned in accordance with our Terms and Conditions.
If you share a device with individuals under 21, we strongly recommend enabling parental control features on your phone or tablet. Most Android and iOS devices have built-in screen time management and content filtering tools. Keeping your kb111 account credentials confidential is also essential to prevent underage access. Never share your username or password with anyone, including family members who may be under the required age.
Responsible Gaming Tools Available on kb111
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.
Session Time Limits
Receive automatic reminders when you reach a pre-set session duration so you can decide whether to continue or take a break.
Self-Exclusion
Voluntarily block yourself from accessing kb111 for a chosen period — from 1 week up to permanent exclusion. Contact support to activate.
Activity History
Review your full betting and transaction history at any time to maintain an accurate picture of your gaming activity and spending.
Reality Check Alerts
Enable periodic on-screen pop-ups that display how long you have been playing and how much you have wagered in the current session.
24/7 Support
Our dedicated support team is available around the clock to assist with any responsible gaming request, including urgent self-exclusion activations.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. The following warning signs may indicate that gambling has moved beyond healthy entertainment and requires attention:
- Spending more money or time gambling than you originally intended, or finding it hard to stop once you start a session.
- Chasing losses — placing further bets in an attempt to recover money lost in previous sessions, often leading to larger losses.
- Borrowing money, selling personal possessions, or using funds set aside for essential expenses (rent, food, bills) to fund gambling.
- Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress, loneliness, or other negative emotions.
- Hiding your gambling activity from family members or friends, or lying about the time or money you spend on gambling.
- Neglecting work, study, family responsibilities, or social activities because of time or money spent on gambling.
- Having repeated unsuccessful attempts to reduce or stop gambling, despite genuinely wanting to do so.
If you recognise any of these patterns in your own behaviour, please do not hesitate to reach out to our support team or use our self-exclusion tool. There is no shame in seeking help — taking action early is the most effective way to regain control. Players in Bangladesh can also seek confidential support from trusted family members, religious counsellors, or mental health professionals.
How to Request Self-Exclusion on kb111
Self-exclusion is a voluntary measure that prevents you from accessing your kb111 account and all associated services for a defined period. Once activated, a self-exclusion cannot be reversed until the full elected period has elapsed. kb111 processes all self-exclusion requests as a priority matter — our team will confirm activation within a few hours of receiving your request.
- 1Contact the kb111 support team via email at [email protected] and clearly state that you wish to activate a self-exclusion on your account.
- 2Specify your preferred exclusion period: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent exclusion. If you are unsure, our support team can help you choose the right option.
- 3Our team will verify your identity and confirm the exclusion details. Your account will be locked within a few hours of confirmation, and you will receive written confirmation of the exclusion period.
- 4During your exclusion period, any remaining account balance will be held securely and returned to you via your registered payment method (bKash, Nagad, Rocket, or card) upon request after the exclusion period ends.
Please note that if you request a self-exclusion due to a gambling problem, kb111 strongly advises you not to attempt to open a new account during the exclusion period. Creating a new account during an active self-exclusion is a violation of our Terms and Conditions and will result in permanent account closure.
Deposit Limits, Loss Limits, and Time-Out Features
Deposit Limits
You can set a daily, weekly, or monthly maximum deposit limit on your kb111 account at any time. Once a deposit limit is set, it takes effect immediately. Reducing an existing limit takes immediate effect. Increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive decisions made during a session. Deposit limits can be configured by contacting the kb111 support team at [email protected].
Loss Limits
In addition to deposit controls, you may request a loss limit that caps the total amount you can lose within a defined period. If your losses reach the set threshold during that period, your account will be automatically restricted from further play until the period resets. Loss limits are a powerful tool for players who want to enjoy the excitement of betting while maintaining clear financial boundaries.
Time-Out (Cool-Off Period)
A time-out is a short-term break from gambling that is shorter than a full self-exclusion. You may request a time-out of 24 hours, 48 hours, 1 week, or up to 4 weeks. During a time-out, you will be unable to log in or place bets. Unlike self-exclusion, a time-out expires automatically at the end of the period. Time-outs are ideal if you feel you need a short break to reset, without committing to a longer exclusion.
Tips for Playing Responsibly on kb111
Following a few simple principles can make a significant difference to your gaming experience and help ensure that kb111 remains a source of entertainment rather than stress. kb111 recommends all players in Bangladesh adopt these habits:
- 1Set a firm budget before you start playing and treat it as a fixed entertainment cost — not as investment capital or money you expect to recover. Never gamble with funds you cannot afford to lose.
- 2Set a time limit for each session and honour it. Use kb111's session reminder feature to receive an alert when your pre-set time is up. Taking regular breaks helps keep your decision-making clear and your enjoyment high.
- 3Never chase losses. If you have reached your session budget, close the app and do something else. The next session is always a fresh start. Chasing losses is one of the most common routes to problem gambling.
- 4Avoid gambling when you are feeling stressed, depressed, angry, or under the influence of alcohol. Emotional states significantly affect judgement and can lead to impulsive betting decisions that you may later regret.
- 5Keep gambling in perspective as one of many leisure activities in your life. Balance your time on kb111 with other hobbies, social time with family and friends, physical activity, and rest. A healthy lifestyle makes gambling more enjoyable and less risky.
Support Is Available — You Are Not Alone
If gambling is causing you distress, financial hardship, or relationship difficulties, please reach out for help without delay. kb111's support team is trained to handle responsible gaming requests with care and confidentiality. All communications regarding problem gambling are treated with complete discretion. Whether you are based in Dhaka, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in Bangladesh, help is available to you.
kb111 Player Support
Our support team is available 24 hours a day, 7 days a week. Contact us by email to request self-exclusion, set limits, ask questions about your account, or simply talk through any concerns you have about your gambling habits. All requests are treated with complete confidentiality.
[email protected]Review Our FAQ
Our FAQ page covers common questions about deposit limits, self-exclusion procedures, account verification, and more. It is a useful first stop if you are looking for quick answers before contacting support.
kb111 takes its responsibility to players seriously. We continuously review and improve our responsible gaming tools and policies to ensure that every player in Bangladesh can enjoy our platform safely. Your wellbeing matters to us — and we mean that sincerely.
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