kb111 Privacy Policy – How We Protect Your Personal Data
kb111 is committed to protecting the privacy and security of every player on our platform. This policy explains clearly what data we collect, why we collect it, and how it is kept safe.
Introduction
This Privacy Policy ("Policy") describes how kb111 ("we", "us", "our", "Platform") collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access or use the kb111 website and associated services. This Policy applies to all players on the kb111 platform, including registered members, visitors, and individuals who contact our support team.
By using the kb111 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform. We encourage you to review this Policy periodically as it may be updated to reflect changes in our practices or applicable law.
Privacy at a Glance
SSL Encrypted
All data transmission on kb111 is protected with SSL encryption.
No Data Selling
We never sell your personal data to third-party advertisers or brokers.
Your Right to Edit
You may update or correct your personal information at any time via account settings.
Cookie Use
kb111 uses cookies to improve your experience and keep your session secure.
Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements.
Contact Us
Privacy queries can be sent to [email protected] at any time.
Information We Collect
kb111 collects personal information that is necessary to provide our gaming and betting services safely and in accordance with responsible gaming standards. We collect information in the following categories:
- Identity information: full name, date of birth, government-issued ID details collected during KYC verification to confirm that you meet the 21+ age requirement.
- Contact information: email address, mobile phone number, and city or region of residence (Bangladesh) used to communicate with you about your account and transactions.
- Financial information: details of payment methods used (bKash wallet number, Nagad number, Rocket number, Upay account, or card details for Visa/Mastercard), transaction history, deposit and withdrawal records.
- Gaming activity data: game history, betting patterns, session duration, wagering amounts, and responsible gaming tool usage (deposit limits set, self-exclusion periods elected).
- Technical and device data: IP address, device type (Android/iOS), browser version, operating system, referring URL, and session timestamps collected automatically when you access the Platform.
- Support communications: records of messages, emails, and chat conversations you have with our customer support team, retained to maintain service quality and resolve disputes.
kb111 collects only the minimum information required to deliver our services, comply with applicable regulations, and protect the safety of our player community. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, or religious beliefs.
How We Use Your Information
Information collected by kb111 is used strictly for the purposes set out below. We do not use your data for purposes incompatible with those stated at the time of collection.
Account Management
Your identity and contact information are used to create and manage your kb111 account, process deposits and withdrawals, verify your identity during KYC checks, and communicate important account notifications such as transaction confirmations and security alerts.
Service Delivery and Improvement
Technical and gaming activity data are used to maintain Platform performance, troubleshoot technical issues, personalise your gaming experience, and develop new features that better serve Bangladesh players. For example, understanding which devices are most commonly used in Dhaka and Chittagong helps us optimise the mobile experience for those environments.
Fraud Prevention and Regulatory Compliance
Financial information and technical data are used to detect and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited conduct described in our Terms and Conditions. kb111 may share data with payment processors and fraud detection services as required to fulfil these obligations.
Marketing and Promotions
With your consent, kb111 may use your contact information to send you information about promotions, bonuses, and seasonal offers relevant to your activity on the Platform — such as BPL cricket betting promotions or Eid bonus campaigns. You may opt out of marketing communications at any time by contacting support or updating your account preferences.
Sharing Your Information
kb111 does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to keep it confidential and use it only for the stated purpose.
- Payment processors: financial data necessary to complete deposits and withdrawals is shared with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. These partners process transactions on our behalf and are bound by strict data protection obligations.
- Game providers: limited technical session data may be shared with game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi to facilitate gameplay and resolve disputes. These providers operate under their own data protection frameworks.
- Fraud and security services: identity and transaction data may be shared with fraud detection and KYC verification services to ensure that our platform is not used for financial crime or by underage individuals.
- Legal and regulatory authorities: kb111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a court order, or other legal obligation. We will notify you of such disclosure where legally permitted to do so.
In all cases where data is shared with third parties, kb111 requires those parties to implement adequate data security measures and to use the shared data solely for the contracted purpose. kb111 remains responsible for ensuring that such sharing is conducted in accordance with this Privacy Policy.
Cookies and Tracking Technologies
kb111 uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, and maintain session security. The following categories of cookies are used on kb111:
Strictly Necessary Cookies
These cookies are essential for the Platform to function. They maintain your login session so you do not have to re-authenticate with every page load, remember your language and currency preferences, and keep your account basket and transaction state intact. These cookies cannot be disabled without breaking core Platform functionality.
Analytical and Performance Cookies
These cookies help kb111 understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used in aggregate form to improve Platform performance and the overall player experience. No individual player is identified through analytical cookies.
Managing Cookies
You can manage cookie preferences through your mobile browser settings. Disabling certain cookies may affect your experience on kb111 — in particular, disabling strictly necessary cookies will prevent you from staying logged in. Please note that clearing cookies will log you out of your current session . Most Android and iOS browsers allow you to view, delete, and block cookies on a per-site basis through the browser's privacy or settings menu.
Data Security
kb111 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the kb111 Platform is protected using SSL (Secure Sockets Layer) encryption. Our servers are hosted in secure data centres with restricted physical and logical access controls. Account passwords are stored in hashed form and are never visible to kb111 staff.
While kb111 takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for notifying kb111 support immediately if you suspect that your account has been compromised. kb111 will never ask for your password via email, SMS, or any support channel.
Data Retention
kb111 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil legal, regulatory, and fraud-prevention obligations. In general, account and transaction records are retained for a minimum of 5 years following account closure to comply with applicable anti-money laundering and financial record-keeping requirements.
Support communications are retained for up to 3 years from the date of the last interaction. Marketing consent records are retained for as long as you remain opted in, plus a reasonable period thereafter to demonstrate compliance. Once the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Your Rights Regarding Personal Data
As a player on the kb111 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection principles.
- Right of access: you may request a copy of the personal data that kb111 holds about you, including what categories of data are held, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification: if any personal data that kb111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic profile information directly through your account settings.
- Right to erasure: you may request that kb111 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that data required for regulatory compliance (e.g. transaction records, KYC documents) cannot be erased before the mandatory retention period has elapsed.
- Right to restrict processing: in certain circumstances (e.g. where you contest the accuracy of data, or where processing is unlawful but you do not wish the data to be deleted), you may request that kb111 restrict the processing of your data while the matter is resolved.
- Right to withdraw consent: where kb111 processes your data based on your consent (e.g. marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
kb111 will not charge a fee for handling data rights requests submitted in good faith. We may need to verify your identity before actioning a request to protect against fraudulent or unauthorised requests. If you are dissatisfied with our response, you have the right to raise the matter with the appropriate data protection authority in your jurisdiction.
Third-Party Services and Links
The kb111 Platform integrates with third-party game providers and payment processors to deliver its services. These third parties operate their own data processing systems and their own privacy policies. kb111 is not responsible for the privacy practices of third-party providers, though we do vet our partners carefully to ensure they maintain adequate data protection standards. Game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi process gameplay data through their own platforms under their respective licensing and compliance frameworks.
Payment partners including bKash, Nagad, Rocket, and Upay process transaction data under their own privacy and data security frameworks regulated by Bangladesh Bank and applicable financial regulations. When you initiate a deposit or withdrawal through these services, you are also subject to their terms and conditions. kb111 recommends that you review the privacy policies of any third-party service you use in connection with your kb111 account.
Children's Privacy and Underage Protection
kb111 does not knowingly collect personal information from individuals under the age of 21. Our services are strictly intended for adults aged 21 and above. If you are a parent or guardian and believe that a minor in your care has registered on the kb111 Platform or provided personal information, please contact us immediately at [email protected]. We will take prompt action to close the account, delete all associated data, and return any funds where applicable. kb111 strongly encourages parents and guardians in Bangladesh to use device-level parental controls to prevent minors from accessing online gambling platforms.
Policy Updates and Contact Information
kb111 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by email to the address registered on your account. The date of the most recent update is indicated at the top of this Policy. Your continued use of the kb111 Platform after any update constitutes acceptance of the revised Policy.
This Policy is governed by and construed in accordance with applicable data protection principles and the laws of the jurisdiction in which kb111 operates. Players in Bangladesh use the Platform on the basis of their own legal assessment of applicable local laws. kb111 does not make representations about its regulatory status with any specific Bangladeshi government body.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which kb111 handles your personal data, please contact our dedicated privacy support team. You may reach us by email at [email protected]. Please note that this address is for written correspondence only and is not a clickable link. Our team operates 24 hours a day, 7 days a week, and is available to assist players from across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.
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